Quality Control
Castle Biz Services, Afghanistan

Castle Company The Leading Computer Based Technology Services Provider and Business Development Company brings you international Standards and Innovation together for highly Qualify Customers and for Professional Services Seekers. We are here to help you run your business in accelerated manner with our expertise and your team work , dedications for your future Business Plan. We Proud to be an Afghan Based company in Afghanistan Local Market and Proudly Call our self as Focal Point for International Community as whole. We Welcome our Valuable clients , We Respect their business and we care their confidential information , since our every customer need special service and solution that's the Unique deference of our company to solve every one need in timely completion of better performance with total customer satisfaction. We mostly receive projects from our previous clients at the same time we accept new customers with happiness, you can Contact us any time for any Project, Joint Venture, Partnerships, Branding, Publicity, Marketing, Reseller, Share Marketing, Supply or New Ideas for doing business in Afghanistan and International Community. Services ICT Solutions Design / Printing Business Consultancy Business Development Media and Marketing Project Management Contracting * Duties & Responsibilities: Employees in this job direct the activities of Quality Control Analysts involved in activities designed to measure and improve the accuracy and effectiveness of the processes used for the delivery of public assistance and services. The employee works within general methods and procedures and exercises considerable independent judgment to adapt and apply the guidelines to specific situations. The work requires knowledge of the policies, procedures, and regulations of quality control work, and supervisory techniques, personnel policies, and procedures. The employee functions as a first-line professional manager of professional positions in a complex work area while receiving executive direction, a second-line professional manager of professional positions in a complex work area, a second-line manager of professional positions in a standard work area receiving executive direction or a thirdline professional manager of professional positions in a standard work area. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Selects and assigns staff, ensuring equal employment opportunity in hiring and promotion. Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Evaluates and verifies employee performance through the review of completed work assignments and work techniques. Identifies staff development and training needs and ensures that training is obtained. Ensures proper labor relations and conditions of employment are maintained. Maintains records, prepares reports, and composes correspondence relative to the work. Reviews and verifies all cases for validity and accuracy; reviews public assistance cases to ascertain the correctness of client eligibility determinations and payment decision, and the appropriateness of the services provided. Analyzes case records and interview information, subject to review by federal and state monitors, to determine the accuracy and timeliness of the agencys evaluation of client eligibility and need. Analyzes the nature and cause of errors to identify areas needing improvement in the departments processes and systems for determining eligibility. Reviews, analyzes, and resolves contested case reports. Conducts interviews with clients and community sources to verify eligibility, correctness of payment decisions, and the appropriateness of the services programs provided. Uses developed techniques to elicit cooperation and participation in potentially volatile situations. Refers suspected fraud cases for review and investigation. Serves as a liaison with staff and management concerning error trends and problem areas.

Desired Candidate's Profile * Experience: 1 - 2 years * Nationality: Any * Gender: Any * Qualifications: Qualifications - Master or University degree relevant to the position. - Overall 3-15 years' experience. - Technical and Designing skills. Languages - Dari, Pashto and English Desirable Qualifications - Strong organizational and analytical skills. - Excellent written and oral communications skills. - Excellent communication in English required. - Experience in designing, implementing and advising on large corporate networks; - The ability to communicate, negotiate, analyze, elaborate and present reports and statements Skills The incumbent must demonstrate the following skills: Supervisory skills - team building - accounting and bookkeeping skills - analytical and problem solving skills - decision making skills - effective verbal and listening communications skills - effective written communications skills - ability to communicate effectively in English - Computer skills including the ability to operate computerized accounting, spreadsheet and word processing programs at a highly proficient level - stress management skills - time management skills Personal Attributes The incumbent must maintain strict confidentiality in performing the duties. The incumbent must also demonstrate the following personal attributes: - be honest and trustworthy - be respectful - possess cultural awareness and sensitivity - be flexible - demonstrate sound work ethics Flexibilities - Able to travel other locations when/as needed. Contacts - Internal - CASTLE teams and staff and every department head - External - Staff in donor organizations and clients Duration of the assignment. Subject to the technical capabilities with 3 months probationary period. Submission Guideline * Additional Information The role requires The use of CASTLE equipment continuously on most days. Therefore also require sitting in a restricted position for a substantial proportion of the working time frequent concentration where the work pattern in unpredictable General Conditions Terms and Conditions of Service The post is subject to the CASTLE Terms and Conditions of Service and CASTLE 's Employment Policies. Flexibility This job description is not intended to replicate every activity/task that the post-holder may undertake. It is written in broad terms, which capture the broad levels/ranges of competency and responsibility required within the job. The post-holder may, with their agreement- which should not unreasonably be withheld - be required to undertake other duties which fall within the banding of the post, to meet the needs of this new and developing organization. Information Security and Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly relating to DONORS or staff. All personal identifiable information must be held in the strictest confidence and should be disclosed only to authorized people in accordance with CASTLE confidentiality Guidelines and the Data Protection Act unless explicit written consent has been given by the person identified, or where information sharing protocols exist. The unauthorized use or disclosure of donors or other personal information is regarded as gross misconduct and will be subject to the CASTLE 's Disciplinary Procedure and in the case of computerized information could result in a prosecution for an offence or action for civil damages under the Data Protection act. Public Interest Disclosure The CASTLE 's whistleblowing Policy should be followed. Risk Management Staffs at all levels have a responsibility for ensuring that risks are managed at work group and local level. This process will include the assessment and effective control of all acceptable risk situations. As an employee you will be expected to maintain a high level of awareness and assist in the process of reporting incidents, assessing risks and reporting unsafe occurrences and co-operate with any investigation undertaken. Employees will be required to adhere to all CASTLE policies and procedures and attend statutory and mandatory training. No Smoking Policy All employees must observe the CASTLE 's No Smoking Policy which operates in all its premises. Equal Opportunities Policy The CASTLE is committed to equal opportunities in employment. Each employee has a responsibility to ensure they promote equality of opportunity for all. This includes how they respond to colleagues, donors/service users and relatives. Standards of Business Conduct and Conflict of Interest The CASTLE Code of Conduct and Standards of Business Conduct for CASTLE staff require all employees to declare all situations where you or a close relative or associate has a controlling interest in a business (such as a private company, public organization or other CASTLE or voluntary organization) or in any activity which may compete for any CASTLE contracts to supply goods or services to the CASTLE . As an employee you are required to make yourself aware of and adhere to the CASTLE 's Governance Policies such as Standing Orders and Standing Financial Instructions. Management All employees have a responsibility to participate in regular performance and management reviews with their manager to identify performance standards for the post. As part of the appraisal process there is a joint manager/staff responsibility to identify learning and management needs to meet the performance standards required of the post holder. WORKING CONDITIONS (The unavoidable, externally imposed conditions under which the work must be performed and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses and mental demands.) Physical Demands (The nature of physical effort leading to physical fatigue) The Employee will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Employee may also have to do some light lifting of supplies and materials from time to time. . Environmental Conditions (The nature of adverse environmental conditions affecting the incumbent) The Employee may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The Finance Officer may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks. Sensory Demands (The nature of demands on the incumbent's senses) Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Employee to concentrate. Mental Demands (Conditions that may lead to mental or emotional fatigue) Significant stress is caused by the need to discontinue services to residents when necessary. The Employee will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.